FAQ
Return/Refund Policy
Can I return or exchange my order?
Eligible products may be returned or exchanged for size/fit issues, eligible colour concerns, damaged products, or incorrect products received.
When should I request a return or exchange?
Please contact Dhyanaa within 24 hours of delivery.
What are the return conditions?
Products must be unused, unworn, unwashed, unaltered, undamaged, and returned with original tags and packaging, wherever applicable.
What if I receive a damaged or incorrect product?
Please contact us within 24 hours with your order details, clear photos, packaging photos, courier label, and the required unboxing video for verification.
Is an unboxing video required?
For damaged or incorrect products, a clear, uninterrupted Full HD unboxing video with a visible timestamp may be required. The video should show the package, courier label, opening of the package, and the product received.
What products are not eligible for return or exchange?
Returns/exchanges may not apply to change-of-mind requests, used or altered products, clearance/sale items where specified, accessories, free promotional gifts, non-returnable products, or requests made after the applicable return period.
What if the product has a size or measurement issue?
Please share clear photos along with the relevant measurements. Our team will review the concern and verify it with our production or sourcing team.
Who pays for return shipping?
For approved returns, return shipping charges are generally borne by the customer unless the issue is due to an error attributable to Dhyanaa.
When will my refund or replacement be processed?
Refunds, replacements, or exchanges will be processed after the returned product and required evidence have been reviewed and approved.
What about third-party products?
Some products may be sourced from third-party suppliers. Such products may have specific availability, return, warranty, or care conditions, which will be communicated where applicable.
What if the courier package is damaged?
Please inspect the package before opening. If it appears damaged, mention it to the courier representative or in the delivery remarks, wherever possible. This may help us raise a courier claim.
Shipping Policy
Do you offer free shipping in India?
Yes. Free shipping is available on orders above ₹2,500, unless specifically stated otherwise. Orders below the free-shipping threshold may be subject to shipping charges, which will be displayed at checkout.
When will my Dhyanaa Basics order be dispatched?
Dhyanaa Basics orders are generally processed and dispatched within the processing timeline mentioned on the applicable product page or communicated at the time of purchase.
When will my Dhyanaa Roots order be dispatched?
For in-stock Dhyanaa Roots products, orders are generally dispatched the same day to within 3 business days, depending on stock availability, order processing, and operational circumstances.
For pre-order products, dispatch timelines may vary depending on production, sourcing, supplier availability, and the estimated timeline communicated at the time of purchase.
How long will delivery take after dispatch?
Delivery timelines depend on your destination, courier partner, service availability, weather, holidays, and other transportation conditions. Any delivery timeline displayed on the website is an estimated timeframe and not a guaranteed delivery date.
Which courier partners does Dhyanaa use?
Dhyanaa may use third-party courier and logistics partners for delivery. Once an order is handed over to the courier, delivery is subject to the courier partner's operational policies and service conditions.
Can my delivery be delayed?
Delivery may be delayed due to peak seasons, public holidays, weather conditions, natural events, courier disruptions, address-related issues, remote-location delivery, or other unforeseen logistical circumstances.
Will all products in my order be delivered together?
Not necessarily. Orders containing multiple products may be shipped separately depending on product availability, processing requirements, and fulfilment arrangements.
How will I receive my tracking details?
Where tracking is available, tracking information will be shared through the contact details provided with your order.
Does Dhyanaa offer international shipping?
International shipping may be available for selected products and destinations. Shipping charges will be calculated at checkout or communicated before order confirmation, depending on the product and destination.
How long does international delivery take?
International delivery timelines vary depending on the destination country, customs procedures, courier availability, and other logistical circumstances. Any timeline provided is an estimate and may be affected by factors outside Dhyanaa's control.
Who is responsible for customs duties and import charges?
Any customs duties, import taxes, local taxes, customs clearance charges, or other government levies imposed by the destination country are the customer's responsibility, unless expressly stated otherwise.
Is the customer responsible for import restrictions?
Yes. Customers are responsible for ensuring that the products ordered are permitted to be imported into their country. Dhyanaa is not responsible for delays, additional charges, confiscation, or restrictions arising from destination-country customs requirements or local laws.
What are pre-order and made-to-order products?
Certain Dhyanaa products may be offered on a pre-order or made-to-order basis. These products may require additional time for production, sourcing, manufacturing, or processing.
When will a pre-order or made-to-order product be dispatched?
The applicable dispatch timeline will be mentioned on the product page, checkout information, or communicated directly to the customer at the time of purchase.
Please note that pre-order and made-to-order products may have a different dispatch timeline from readily available in-stock products.
Can I cancel, return, or exchange a pre-order or made-to-order product?
Cancellation, return, or exchange of pre-order or made-to-order products may be subject to product-specific terms communicated at the time of purchase.